Refund Policy

Free discovery calls

Free discovery calls do not require payment. If you cannot attend, please let us know as early as you can so the time can be offered to someone else.

Paid consultations and services

If you need to cancel or move a paid session, please contact us as soon as possible. We will try to find a fair solution based on the notice given and the work already completed.

• If no work has started, we can usually move the booking or refund the payment.
• If preparation, review work or travel planning has already started, we may charge for the time and costs already incurred.
• If a report, review, workshop or consultation has already been delivered, refunds are not normally available unless the service has not met the guarantees required by New Zealand law.

Deposits and expenses

Some projects may require a deposit or reimbursement of agreed expenses. We will explain this before work starts.

Approved expenses already paid to outside providers may not be refundable if we cannot recover them.

If something is not right

Please tell us quickly if you are unhappy with a service. We would rather understand the issue and put it right where we can.

Depending on the situation, we may offer a correction, extra explanation, a replacement session, a partial refund or another fair remedy.

Your rights

This policy does not remove any rights you have under New Zealand law, including the Consumer Guarantees Act where it applies.