Refund Policy

A legal disclaimer - New Zealand

Access Edge Solutions complies with the Consumer Guarantees Act 1993 (CGA) and all relevant New Zealand consumer protection laws. Nothing in this Refund Policy is intended to replace or limit your rights under the CGA.

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Our services are delivered with reasonable care and skill. If an issue arises that is covered by the CGA, we will work with you to resolve it promptly and fairly. This may include providing a remedy, such as correcting the work, a partial refund, or a full refund where required by law.

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For clarity, this Refund Policy applies to services provided by Access Edge Solutions. It does not apply to situations where:

• A change of mind occurs after services have been delivered.

• Factors outside our control cause delays or outcomes.

• The client has not provided accurate, complete, or timely information needed to deliver the service.

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To the extent permitted by New Zealand law, Access Edge Solutions is not liable for indirect, consequential, or financial losses arising from the use of our services. However, we will always meet our obligations under the CGA and work constructively with clients to address any concerns.

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If you have questions about this policy or believe a remedy may be required, please contact us directly so we can assist.

Refund Policy

Access Edge Solutions is committed to delivering high‑quality, inclusive, and strategically sound services. We want every client to feel confident in the value they receive. This Refund Policy outlines how we handle concerns, remedies, and refund requests.

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Service Quality

We take pride in providing services with reasonable care, skill, and professionalism. If you believe the service you received does not meet these standards, please contact us so we can work with you to resolve the issue.

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Change of Mind

Refunds are not provided for change‑of‑mind requests once services have been delivered or work has commenced. This includes situations where:

• You decide not to proceed after work has started

• You change project scope after delivery

• You no longer require the service

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Project Delays

We are committed to meeting agreed timelines. However, delays caused by factors outside our control — including late provision of information, approvals, or materials — are not grounds for a refund.

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Client Responsibilities

To deliver high‑quality work, we rely on clients to provide:

• Accurate and complete information

• Timely feedback and approvals

• Access to relevant systems, documents, or stakeholders

Where delays or issues arise due to missing or incomplete information, refunds will not be provided.

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Remedies

If an issue arises that is covered under New Zealand consumer law, we will work with you to provide an appropriate remedy. This may include:

• Correcting or re‑doing work

• Providing additional support

• Offering a partial or full refund where required by law